Here you will find support if MF Online does not work on your computer.

Technical problems?

If you experience technical problems with MF Online, please check that your computer fulfils the technical minimum requirements:

  • Operating system: Window 7 or newer version
  • Browser: Internet Explorer version11
  • Java: Oracle Corporation Java (latest version)
  • Adobe Reader: Version 9 or newer
  • Screen resolution: 1024 x 768

If your computer does not meet these requirements, you can find help on our download page how to update your computer. If you have questions concerning the use of MF Online, please contact our customer service on telephone +45 96601100 or by e-mail

In addition, MF Online has to be added as a trusted site. Please see instructions here. 

Pop-up-blocker has to be allowed for MF Online. Please see instructions here.

If you have technical problems, please contact our IT department on +45 96 60 11 00 or by e-mail


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